Eligibility
Applies to items with manufacturing defects (e.g. faulty parts or malfunctioning features).
Covers items damaged during delivery (e.g. broken or unusable upon arrival).
Issues must be reported within 7 calendar days from the date of delivery.

How It Works
Contact our support team with your order number and clear photos/videos of the issue.
Our team will assess and confirm eligibility.
Once approved, we will guide you through the exchange process promptly.

Conditions
Item must be returned in its original packaging, including all accessories.
Does not cover damage caused by misuse, accidents, or unauthorised modifications.
Limited to one exchange per order under this policy.

Extended Warranty
For products with an extended warranty (e.g. 1-Year Warranty):
Please contact us directly for assistance.
Our team will provide service centre details and guide you through the process.