Last updated: April 2026

At OSMOS, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our store.

Our store is hosted on Shopify, which enables us to provide our products and services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect
We may collect the following types of personal data:

Contact Information
Name, billing and shipping address, phone number, and email address.

Payment Information
Payment details, transaction records, and billing information (processed securely via Shopify and payment providers).

Account Information
Login credentials, preferences, and account settings.

Transaction Information
Purchase history, cart activity, returns, exchanges, and cancellations.

Communications
Messages, enquiries, and support requests sent to us.

Device & Usage Information
IP address, browser type, device information, and how you interact with our website.

2. How We Collect Your Data
We collect personal data through:
Direct interactions (e.g. when you place an order or contact us)
Automated technologies (e.g. cookies and website analytics)
Service providers and partners (e.g. payment gateways, logistics partners)

3. How We Use Your Data
We use your personal data to:

Provide and Improve Services
Process orders, payments, and deliveries
Manage your account and preferences
Handle returns, exchanges, and support requests

Marketing & Communications
Send updates, promotions, and relevant product recommendations
Display personalised advertisements

Security & Fraud Prevention
Protect transactions and prevent fraudulent activity

Legal & Compliance
Comply with applicable laws and regulatory requirements

4. Sharing Your Information
We may share your data with:
Shopify and service providers (e.g. payment processors, logistics, IT systems)
Marketing and analytics partners
Authorities or regulators, where required by law

All third parties are required to handle your data securely and in accordance with applicable laws.

5. Shopify & Third-Party Services
Our store is powered by Shopify. Your data may be processed by Shopify and its partners to support store functionality, payments, and analytics.

For more information, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com/en

6. International Data Transfers
Your personal data may be transferred and processed outside Singapore. Where required, we ensure appropriate safeguards are in place in accordance with applicable laws.

7. Data Security & Retention
We implement reasonable security measures to protect your personal data. However, no system is completely secure.

Your data will only be retained for as long as necessary to:

Fulfil our services
Comply with legal obligations
Resolve disputes

8. Your Rights
Depending on your location (including Singapore under the PDPA), you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

9. Children’s Privacy
Our Services are not intended for individuals below the legal age in their jurisdiction. We do not knowingly collect personal data from children.

10. Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for their privacy practices.

11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 droitsg.contact@gmail.com

📍 1085 Eunos Avenue 7A, Singapore 409535